IT Level Simulation of Business Processes

Developing an IT solution for a business process involves decisions regarding IT resources (Web servers, database servers), design of screenflows, control flows, collaborations etc. We discuss the role and requirements of simulation in the design of IT solutions for business processes. We also demonstrate these concepts using a stylized Opportunity Management Process and present simulation results.

By: Bala Ramachandran, Steve Buckley, Akio Koide, Young M. Lee, Te-Kai Liu

Published in: Proceedings of 7th World Multiconference on Systemics, Cybernetics and Informatics (SCI 2003), Orlando, FL, , IIIS. , vol.9, p.314-19 in 2003

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