Distributed Cross-Domain Change Management

Distributed systems increasingly span organizational boundaries and, with this, system and service management domains. Web services are the primary means of exposing services to clients, be it in electronic commerce, Software-as-a-Service (SaaS) or on cloud platforms and are being used and integrated with customer-managed applications as well as in complex mashups. Maturing cross-domain relationships and an increase in loose coupling and ad-hocness makes managing configuration changes, e.g., changes in interfaces or endpoints, increasingly relevant. Traditional service management processes within organizations, in particular change management, relies on a central configuration management database (CMDB) to assess the impact a change has on other components of the system. However, this approach does not work in a cross-domain environment, due to the lack of a central CMDB, centralized management processes, and knowledge by service providers which clients depends on their respective services. This paper proposes the Change 2.0 approach to cross-domain change management based on an inversion of responsibility for impact assessment and the facilitation of cross-domain service process integration. We present the requirements imposed by cross-domain change management, the Change 2.0 architecture, and a brief evaluation of its benefits.

By: Bruno Wassermann; Heiko Ludwig; Jim Laredo; Kamal Bhattacharya; Liliana Pasquale

Published in: RC24796 in 2009


This Research Report is available. This report has been submitted for publication outside of IBM and will probably be copyrighted if accepted for publication. It has been issued as a Research Report for early dissemination of its contents. In view of the transfer of copyright to the outside publisher, its distribution outside of IBM prior to publication should be limited to peer communications and specific requests. After outside publication, requests should be filled only by reprints or legally obtained copies of the article (e.g., payment of royalties). I have read and understand this notice and am a member of the scientific community outside or inside of IBM seeking a single copy only.


Questions about this service can be mailed to reports@us.ibm.com .